---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up Investigation Framework in Service Operations Workspace

# Setting up Investigation Framework in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Investigation Framework in Service Operations Workspace to
enable the display of the CI metrics information on the Investigation tab
of the Incident records.
* **[Setting up investigation framework using Agent Client Collector for Investigation](https://servicenow-prod.fluidtopics.net/9PD0lf8SRvB1vp1ZO0~H5w)**   
  Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to enable the display of the CI metrics information on the Investigation tab of the Incident records.
* **[Setting up investigation framework using Microsoft Endpoint Configuration Manager for Investigation](https://servicenow-prod.fluidtopics.net/WEqyoXNnseU~1IU5mlDNIg)**   
  Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to enable the display of the CI metrics information on the Investigation tab of the Incident records.
* **[Configure a metric definition](https://servicenow-prod.fluidtopics.net/9B1HlgfXsKP1w9pki8L8RQ)**   
  Configure a metric definition to create or modify the existing base system CI metrics displayed on the Investigation tab.
* **[Configure CI Actions](https://servicenow-prod.fluidtopics.net/NGXUB~f0Vc9ImRtwmJ39VA)**   
  Configure the CI Action Framework to add a new CI action or modify an existing one.
* **[Configure the Remedial Actions Framework](https://servicenow-prod.fluidtopics.net/mOq5HZyJcV4PtQORZwkazw)**   
  Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.