---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View active and inactive participants in the conference call

# View active and inactive participants in the conference call {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can view the participant status in an active conference call.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap RelatedIncident tasks.  
5. Tap on the incident task record.
6. Tap CollaborateConference callsActive.
7. Tap on the conference call.
8. Do one of the following:  
   {#view-participants-inc-task-call-itsm-mobile__table_t4y_prx_24b__entry__2}

   | Option | Action |
   |-|-|
   | Active | Tap Active to view the active participants |
   | Inactive | Tap Inactive to view the inactive participants |
   [Table 1. View participant status]

   {#view-participants-inc-task-call-itsm-mobile__table_t4y_prx_24b}

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