---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Monitoring the KPIs of your ITSM implementation

# Monitoring the KPIs of your ITSM implementation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View and monitor the ITSM Success Dashboard indicators to measure the performance of your ITSM implementation using the Key Performance Indicators (KPIs) defined by ServiceNow.
You can access the aggregated KPI data in the ITSM Success Dashboard indicators by navigating to All\>Success DashboardSuccess Dashboard if you have the sn_sd.success_dashboard_admin,
sn_sd.success_dashboard_read, or sn_sd.success_dashboard_details_read
role.

You can monitor data by any of the following time
aggregations.

* Monthly: Shows the data aggregated monthly. For counts, this data is the monthly sum of the daily values. For percentages, this data is the monthly average of the daily percentages.
* Quarterly: Shows the data aggregated quarterly. For counts, this data is the quarterly sum of the daily values. For percentages, this data is the quarterly average of the daily percentages.
* Yearly: Shows the data aggregated yearly. For counts, this data is the yearly sum of the daily values. For percentages, this data is the yearly average of the daily percentages.

{#monitor-kpi-for-itsm-imlementation__ul_czk_p1t_f5b}Once the time aggregation is set, all the score-cards show the data for that period.

For more information on the dashboard components, see [HR
Success Dashboard indicators components](https://www.servicenow.com/docs/access?context=sdb-dasboard-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

For more information on
the KPI definitions and formulas, see [HR
Success Dashboard indicators KPI definitions and formulae](https://www.servicenow.com/docs/access?context=sd-formulae&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

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