---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Roles in CDM

# Roles in CDM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
List of roles and permissions in CDM.
Important:  
Starting with the Washington D.C. release, DevOps Config is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

## CDM roles {#cdm-roles__section_qk2_rmk_n4b}

{#cdm-roles__table_cqv_djm_nnb__entry__3}

| Role title \[name\] | Permissions | Contains roles |
|:-|:-|:-|
| CDM Viewer \[sn_cdm.cdm_viewer\] | * Read config data from any application that they have access to (governed through user groups that are set by the Maintained by property). * View the list and content of component libraries as well as the shared components contained within them. * View the list and content of changesets. * View the list and content of snapshots and validation results. * Export snapshots. * View exporters. * View policies and policy mappings. * View the Investigate page for a change request (CHG) on the Service Operations Workspace. {#cdm-roles__ul_mrx_55t_2qb} Note: If the Maintained by group is set at the application level to view config data, then this user must be a member of the group. | * \[sn_pace.policy_reader\] * \[itil\] * \[canvas_user\] {#cdm-roles__ul_w32_xtt_2qb} |
| Event Management user \[evt_mgmt_user\] | * View the contents of the snapshots. * View the Investigate page for a change request (CHG) on the Service Operations Workspace. * View snapshots, nodes, and changesets, regardless of whether this user is a member of Maintained by groups set at the application level. {#cdm-roles__ul_hwd_t4b_vtb} | itil |
| CDM Editor \[sn_cdm.cdm_editor\] | * Create/update/delete config data within components and collections, including variables, overrides, and includes. * Create and commit changesets. * Validate snapshots. * Publish and unpublish snapshots. * Create, update, and delete config data withing CDM applications. * Add and manage component libraries. * Add and delete shared components in a component library. {#cdm-roles__ul_rxb_dzt_2qb} Note: The cdm_editor role doesn't grant permission to create/update/delete an application and its deployables, or to change the Enforce validation setting on deployables. If the Maintained by group is set at the application level to view config data, then this user must be a member of the group. | cdm_viewer |
| CDM Exporter Editor \[sn_cdm.cdm_exporter_editor\] | Create/update/delete exporters. | cdm_viewer |
| CDM Policy Editor \[sn_cdm.cdm_policy_editor\] | * Create/update/delete policies. * Map policies to deployables. {#cdm-roles__ul_thh_czt_2qb} | * cdm_viewer * \[sn_pace.admin\] {#cdm-roles__ul_epf_czt_2qb} |
| CDM Secrets \[sn_cdm.cdm_secrets\] | * Read and export encrypted data (when granted to a user with the cdm_viewer role). * Permanently encrypt / decrypt data (when granted to a user with the cdm_editor role). * Edit encrypted data (when granted to a user with the cdm_editor role). {#cdm-roles__ul_slm_bzt_2qb} Note: The cdm_secrets role is effective only with the cdm_viewer, cdm_editor, or cdm_admin role. | None |
| Application Service Admin \[sn_cdm.app_service_admin\] | Enables the CDM Admin to create an application service. | None |
| CDM Admin \[sn_cdm.cdm_admin\] | * Create/update/delete applications. * Create/update/delete deployables. * Create/update/delete config data. * Change settings on deployables to enforce snapshot validation. {#cdm-roles__ul_gfb_czt_2qb} | * cdm_editor * cdm_exporter_editor * cdm_policy_editor * app_service_admin * Model_manager (for create/update/delete of application model) * \[itil\] (for create/update/delete of SDLC components) * \[itil admin\] {#cdm-roles__ul_nyd_czt_2qb} |
| CDM All App Access \[sn_cdm.cdm_all_app_access\] | Note: The cdm_all_app_access role is effective only with the cdm_admin, cdm_editor, or cdm_viewer roles. * Users with the cdm_all_app_access and cdm_admin role can update or delete an application or shared component library regardless of whether they're a member of the user groups that maintain the application (Maintained by field) or library (Authoring groups field). * Users with the cdm_all_app_access and cdm_editor role can edit an application or shared component library regardless of being a member of any of the user groups that maintain the application or library. * Users with the cdm_all_app_access and cdm_viewer role can view an application regardless of being a member of any of the user groups that maintain the application. {#cdm-roles__ul_yyq_yld_nzb} | None |
[ ]

{#cdm-roles__table_cqv_djm_nnb}