---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create or modify Walk-up Experience notifications

# Create or modify Walk-up Experience notifications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and use Walk-up Experience notifications to keep requesters informed of
queue events that concern them. The system can notify users by email, SMS text message, or
push notification to a mobile device.

## Before you begin

Role required: sn_walkup.walkup_admin or admin

## About this task

Walk-up Experience includes several base-system notifications that you can use
or customize to notify walk-up requesters about specific information and
interactions, including:  
{#configure-walkup-notifications__table_gqg_nfw_ldb__entry__2}

| Notification | Description |
|-|-|
| Walk-up Abandoned | Notifies when a walk-up interaction is closed. |
| Walk-up Threshold Notification | Notifies visitors when they are close to being next in line for support. |
| Walk-up Assigned | Notifies when an interaction is assigned to a technician. |
| Walk-up Closed | Notifies when a walk-up location is closed. |
[Table 1. Walk-up Experience notifications]

{#configure-walkup-notifications__table_gqg_nfw_ldb}

## Procedure

1. To view Walk-up Experience notifications, navigate to Walk-up ExperienceAdministrationNotifications.
2. Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a new walk-up email or push notification, click New and refer to [Create an email
   notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US) or [Create a push
   message](https://www.servicenow.com/docs/access?context=t_CreateAPushMessage&version=australia&pubname=australia-platform-administration&ft:locale=en-US) .  
   For complete information regarding using the System Notification application, refer to [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US) .

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