---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem task form

# Problem task form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Description of the field values for the problem task form in Service Operations Workspace.
{#problem-task-form-sow__table_un2_dyl_n3b__entry__2}

| Field | Description |
|-|-|
| Problem Task ||
| Short description | Brief description of the problem task. |
| Description | Detailed description of the problem task. |
| Number | Number that identifies the problem task record. |
| Type | The problem task type. |
| Problem | ID number of the problem for which the problem task is created. |
| Order | Order in which the problem tasks must be associated with the problem. |
| State | Value that changes as the problem proceeds from one state to another state. For information about state transitions of a problem task, see [Life cycle of a problem task](https://servicenow-prod.fluidtopics.net/IfvMqOGb_6O9O9UgOukOGQ "A problem task is the smallest unit of work that you should perform to complete a problem. State transition of a problem task guides you through the stages of a problem task life cycle, from creation to closure."). |
| Priority | How quickly the service desk should address the problem. |
| Due date | Date by which the problem task must be completed. |
| Configuration Item ||
| Configuration item | Configuration item (CI) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database. |
| Assignment ||
| Assignment group | Group to which the problem task is assigned. |
| Assigned to | Problem analyst to whom the task is assigned. |
| Notes ||
| Work notes (Private) | Information about the work performed on the problem task. |
[Table 1. Create New Problem Task form]

{#problem-task-form-sow__table_un2_dyl_n3b}