---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up mobile push

# Set up mobile push as a contact method for an on-call escalation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable users to receive mobile push notifications for on-call
escalations.

## Before you begin

Role required: admin

## Procedure

1. Install ServiceNow Agent and enable mobile push notifications from the Notifications tab.  
   For information on this tab, see [Base system functionality for ServiceNow mobile](https://www.servicenow.com/docs/access?context=base-system-functionality&version=australia&pubname=australia-mobile&ft:locale=en-US).  
   The mobile push appears as a communication channel in the ServiceNow instance.
2. Select Mobile push as your preferred notification channel while defining the escalation settings for a user group.  
   For information on escalation settings, see [Escalation and reminder settings for rosters](https://servicenow-prod.fluidtopics.net/GNmShtu5OEHAwDLOfx7iVg "Use the escalation settings to specify how and when escalations occur and when reminder notifications are sent.").
3. For the required user group, create a trigger rule that uses the On-Call: Assign by Acknowledgement trigger workflow.  
   If a user or shift manager sets the preferred contact channel as mobile push, a mobile push notification is sent to the user along with the actions that a user can perform.

   For information on creating a trigger rule, see [Create an escalation trigger rule](https://servicenow-prod.fluidtopics.net/vVvAW~y1bVTejok_L7k1ww "Create a trigger rule to specify both the conditions under which an escalation process should begin and the actions (workflow or script) to perform for the escalation.").