---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Map problem states

# Map problem states {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define how problem records are updated when you migrate the records.

## Before you begin

Role required: admin

## Procedure

1. Provide information for all the mandatory fields at this stage.  
   The required field values are used when you apply new states to the existing problem records.  
   Note:  
   * The Assigned to field is used when the new state is beyond 101 - New and the problem is not already assigned to a user.
   * If you have activated the problem state model plugin, the Assigned to field is filtered to users with the problem_coordinator, problem_manager or problem_admin role.
   * The ${current.state} variable is replaced with the current state value and label.
   {#map-problem-state__ul_zc5_kfc_mkb}
2. Map all current problem states to the new states.  
   The following table provides an example of state mapping for the base system version of the problem records:{#map-problem-state__table_ljs_pvg_zkb__entry__2}

   | Current state | New state |
   |-|-|
   | 1 - Open | 101 - New |
   | 2 - Known Error | 107 - Closed as Risk Accepted |
   | 3 - Pending Change | 104 - Fix in Progress |
   | 4 - Closed/Resolved | 107 - Closed as Fix Applied |
   [Table 1. Mapping of the current states to the new states]

   {#map-problem-state__table_ljs_pvg_zkb}
3. Click Detect Unmapped States to verify whether any state is not mapped.  
   If any state is not mapped, you must provide a mapping.

## What to do next

[Map problem task states](https://servicenow-prod.fluidtopics.net/qrU4CIPFmlZmcoVyIVBBEw "Define how problem task records are updated when you migrate the records.").