---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Manager Workspace components

# Workforce Optimization
ITSM Manager Workspace components {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.

## Roles {#configurable-itsm-manager-workspace-reference__section_uhz_jxp_dlb}

{#configurable-itsm-manager-workspace-reference__table_klf_rxp_dlb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Manager Workspace User \[sn_wfo_cfg_ws.user\] | Grants read access to the Next Experience UI Builder workspace. | * workspace_user * canvas_user {#configurable-itsm-manager-workspace-reference__ul_hmj_k1l_n4b} |
| Manager Workspace Manager \[sn_wfo_cfg_ws.manager\] | Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules. | * sn_wfo_cfg_ws.user * sn_wfo.user * sn_wfo_skillreview.manager {#configurable-itsm-manager-workspace-reference__ul_jz2_xfc_llb} |
| Manager Workspace Admin \[sn_wfo_cfg_ws.admin\] | Grants administrative rights to create, read, update, and delete (CRUD) all applications and settings in Manager Workspace. | * sn_wfo_cfg_ws.manager * workspace_admin * ui_builder_admin * canvas_admin * sn_wfo.admin {#configurable-itsm-manager-workspace-reference__ul_llf_rxp_dlb} |
[ ]

{#configurable-itsm-manager-workspace-reference__table_klf_rxp_dlb}