---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management integration with Software Asset Management

# Change Management integration with Software Asset Management {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Change Management integration
with Software Asset Management (SAM) displays
the projected licensing cost implication of a change.

This integration focuses on the projected license cost change when a change is proposed to one
or more configuration item (CI) processor resources (CPU or CPU Core) running software licensed
by the processor.  
This integration requires the Software Asset Management Professional (com.snc.samp) and Change Management - License Change Projections (com.sn_samp_change) plugins.  
Note:  
You need to request the activation of the Change management -- License Change Projections plugin (com.sn_samp_change) through the HI Service Portal.

When a change request is in the New state, users can propose a change to
the CPU or CPU Cores of a CI using Propose Change or Mass Update CI. Those proposed changes are captured in an XML field that is then passed
to Software Asset Management when the change
request transitions into its first approval state. Once Software Asset Management performs the projected
licensing cost change, those results are displayed in a new form section called License change
projection.

The License change projection form section displays the license projection change summary for
every CI in scope for the change. The left side of the section displays fields relaying the
current spend, projected spend, the spend change, and the number of impacted installations. On
the right is a bar graph providing a visual representation of that information.

For a more detailed breakdown of the license change projections, a related list can be added to the Change Request form called CI Projection Summary. This related list provides a CI-by-CI breakdown of the
license change projection summary information and provides easy access to the Software Asset Management CI Project Summary record and additional data.
**Related concepts**   

* [Mass Update CI](https://servicenow-prod.fluidtopics.net/A6tpAz3RW5s~lSvLmCtCXg "The Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin is intended to be used when the Change Management - State Model plugin is activated.")  
**Related topics**   

* [Managing proposed changes](https://www.servicenow.com/docs/access?context=c_ProposedChanges&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)