---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create connection records for the Microsoft Exchange Online spoke

# Create connection records for the Microsoft Exchange Online spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Perform actions in Microsoft Exchange Online by creating connection records for your Microsoft Exchange Online account. The Microsoft Exchange Online spoke connection and credential alias uses these connections to perform
actions.

## Before you begin

Role required: admin.

## Procedure

1. Navigate to AllConnections \& CredentialsConnection \& Credential Aliases.
2. Open the record, Microsoft_Exchange_Online.
3. In the Connections related list, click New.
4. On the form, fill in the fields.  
   {#create-connection-records-for-the-microsoft-exchange-online-spoke__table_c4p_lzg_2hb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to uniquely identify the record. For example, <kbd class="ph userinput">Exchange_Online_Connection</kbd>. |
   | Credential | Credential record created for Microsoft Exchange Online. For example, <kbd class="ph userinput">Exchange_Online_Credentials</kbd>. |
   | Connection alias | Alias record associated with this connection. |
   | URL builder | Note: Do not select the check box. |
   | Connection URL | Connection URL. Enter <kbd class="ph userinput">https://graph.microsoft.com</kbd>. |
   | Use MID server | Option to use a MID Server. If the check box is selected, define the fields in the Advanced MID Server Configuration related list. |
   | Active | Option to actively use the connection. |
   | Domain | Domain that the action or activity runs in. |
   [Table 1. HTTP(s) Connection form]

   {#create-connection-records-for-the-microsoft-exchange-online-spoke__table_c4p_lzg_2hb}
5. Click Update.
6. Navigate to Connections \& CredentialsConnection \& Credential Aliases.
7. Open the record, Microsoft_Exchange_Online_clientCred.
8. In the Connections related list, click New.
9. On the form, fill in the fields.  
   {#create-connection-records-for-the-microsoft-exchange-online-spoke__table_vjd_1md_qnb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to uniquely identify the record. For example, <kbd class="ph userinput">Exchange_Online_Connection_clientCred</kbd>. |
   | Credential | Credential record created for Microsoft Exchange Online. For example, <kbd class="ph userinput">Exchange_Online_Credentials_clientCred</kbd>. |
   | Connection alias | Alias record associated with this connection. |
   | URL builder | Note: Do not select the check box. |
   | Connection URL | Connection URL. Enter <kbd class="ph userinput">https://graph.microsoft.com</kbd>. |
   | Use MID server | Option to use a MID Server. If the check box is selected, define the fields in the Advanced MID Server Configuration related list. |
   | Active | Option to actively use the connection. |
   | Domain | Domain that the action or activity runs in. |
   [Table 2. HTTP(s) Connection form]

   {#create-connection-records-for-the-microsoft-exchange-online-spoke__table_vjd_1md_qnb}
10. Click Update.
{#create-connection-records-for-the-microsoft-exchange-online-spoke__steps_kfp_2pw_cjb}

## Result

The Microsoft Exchange Online spoke is set up and integrated with the Walk-up Experience instance.

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