---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Actionable notifications for Password Reset for Virtual Agent

# Actionable notifications for Password Reset for Virtual Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Virtual Agent to notify employees when their password is about to
expire.
You must activate this notification in Workflow Studio. For details, see [Set up actionable notifications for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/w0ZxOE328f_vp1NGZ2c0hA "Administrators and users with the virtual_agent_admin role can enable system notifications, trigger Workflow Studio flows for actionable notifications topics, and activate notifications in Virtual Agent.").

## Password Expiration Reminder {#itsm-va-notifications-password-reset__section_cbw_tlv_cwb}

Virtual Agent notifies the user when their password is about to expire.
Users can reset passwords and unlock accounts even if they are not logged in. When users are
logged in, they can perform all actions, such as changing passwords. After changing or
resetting a password, the user can't change or reset the password for the next 24 hours.

For more information about configuring password expiration, see [Configure password expiration reminder](https://www.servicenow.com/docs/access?context=password-reset-expiration-setup&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).