---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize fields copied from Universal Request to incident

# Customize fields copied from Universal Request to incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize fields so that the values of some fields in the universal request
automatically get copied to an incident record when an incident is associated with a
universal request record. It saves your time from manually entering the information every
time you create an incident.

## Before you begin

Role required: incident_manager or admin

## Procedure

1. In the left navigation pane, enter <kbd class="ph userinput">sys_properties.list</kbd> and press the Enter key.
2. Search and open the system property sn_inc_uni_req.incident.universal_request.copy_fields.
3. In the Value field enter the universal request and the incident field.  
   For example, <kbd class="ph userinput">caller_id=opened_for</kbd> means that the value of the field called_id from the universal request form is copied to the opened_for field in the incident form.