---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate existing slack channel with a group

# Associate existing slack channel with a group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate an existing slack channel to reach out to an assignment group from an
incident. Assignment groups are a great way to contact all your stakeholders at
once.

## Before you begin

Role required: sn_slack_ah_v2.slack_admin or admin

## Procedure

1. Navigate to AllSlackSlack Channel Cache and click New.
2. On the form, fill in the fields.  
   {#setup-slack-assign-grp__table_mp4_grd_jnb__entry__2}

   | Field | Description |
   |-|-|
   | Channel Name | Name of the existing slack channel. |
   | Channel ID | Unique ID given by slack for a channel. |
   | Channel Topic | Description about the purpose of the channel. |
   | Channel Link | URI scheme to deep link into native Slack client of user. Example: slack://channel?team={TEAM_ID}\&id={CHANNEL_ID}, where \<TEAM_ID\> is slack workspace id and \<CHANNEL_ID\> is the unique Id for the slack channel. Note: For more information, refer [Deep linking into Slack](https://api.slack.com/reference/deep-linking#client__supported-uris__open-a-channel). |
   | Document ID | Group record for which channel is intended to be used. * Table: Group \[sys_user_group\] * Document: \<Reference to a group\> {#setup-slack-assign-grp__ul_mhq_ryq_jnb} |
   | Is Archived | Option to indicate whether the slack channel is active or inactive. |
   | Is Private | Option to indicate whether the slack channel is private or public. Note: It is strongly recommended to associate a public slack channel. In case of private channel, and you are not a member of it, the navigation link may break. |
   | Creator | User who creates the slack channel cache record. |
   [ ]

   {#setup-slack-assign-grp__table_mp4_grd_jnb}
3. Click Submit.

*[\>]: and then