---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Merge software licenses using the legacy Software Asset Management plugin

# Merge software licenses using the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have multiple software licenses that are linked to the same model, you can
merge the individual licenses into a consolidated license using the legacy Software Asset Management (com.snc.software_asset_management) plugin.

## Before you begin

Role required: sam

## About this task

To be merged, the individual licenses must meet the following requirements:

* The licenses cannot already be merged into another consolidated license.
* The information in the following fields must match for each license:
  * Model
  * Allocated condition
  * Assigned condition
  * Company
  * Location
  * Department
  * Cost center
  * State
  {#t_MergeASoftwareLicense__ul_qs2_dq3_yq}
* The licenses must have the same set of software upgrades and downgrades and the same set of assets covered. To verify this information, go to Software AssetSoftware Licenses and select a license.
  * For upgrades and downgrades, go to the Software Upgrade and Downgrades related list.
  * For assets covered, go to the Assets Covered embedded list in the Contracts related list.
  {#t_MergeASoftwareLicense__ul_ljw_3q3_yq}
{#t_MergeASoftwareLicense__ul_z3c_1q3_yq}

If a license can be merged, Merge with similar licenses appears
under Related Links on the Software License form.

To merge a license:

## Procedure

1. Open a license.
2. Click the Merge with similar licenses link.  
   Displays a dialog box with a message stating that the merge process is
   irreversible and that license keys are not merged.
3. Click OK.  
   All qualifying licenses, including the current license, are merged into a new
   consolidated license. An informational message appears until the user is
   redirected to the newly merged license.

   All qualifying licenses are merged into a new consolidated license unless
   they can be matched to an existing consolidated license. If they are merged
   into a new consolidated license, the Asset tag field is
   cleared. After merging, the merged license is marked as Is merged license (field = true) and the Merged into
   field is set to this license for the consolidated licenses.  
   Note:  
   Licenses that are marked as merged are not counted.  
   For the consolidated licenses:
   * The number of rights are summed up into a new count.
   * The asset and user entitlements are transferred to the new license.
   * The expense lines and assets on contract rate cards are transferred to the new license.
   * The set of software upgrades and downgrades, as well as the set of assets covered, are copied to the new license.
   * The cost of each individual license is summed up into the new license using the system base currency.
   * A history of the consolidated licenses and where they went is maintained.
   {#t_MergeASoftwareLicense__ul_cwx_vq3_yq}
**Related concepts**   

* [License management with the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/GV6Ek9CIFyy7OYazgI6Syg "The legacy Software Asset Management (com.snc.software_asset_management) plugin allows asset managers to track and organize the number of licenses available to the organization.")

*[\>]: and then