---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with Walk-up Experience

# Components installed with Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Walk-up Experience plugin, including tables and user roles.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is available for this feature.
{#installed-with-walkup-experience__table_ngk_1jg_zdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Walk-up login \[sn_walkup.walkup_login\] | Used to log into the onsite Walk-up Experience portal when needed. For example, at the beginning of the work day for an agent. Note: This role is assigned to a user record for purposes of logging into the check-in device, typically a tablet, at the on-site Walk-up Experience portal. It is not an actual human being with an assigned role, but an account used to log into the on-site portal devices. The user record can be assigned only this role in order to access the onsite Walk-up Experience portal. The user record account cannot contain any other associated roles. For security reasons, the Walk-up Experience portal cannot be accessed using the admin role. | None |
| Walk-up technician \[sn_walkup.walkup_technician\] | Works at the Walk-up Experience location to fulfill customer demands, such as IT-related issues and requests. | * interaction_agent * workspace_agent * awa_agent * sn_apptmnt_booking.appointment_booking_user {#installed-with-walkup-experience__ul_onz_2bg_zdb} |
| Walk-up manager \[sn_walkup.walkup_manager\] | Manages the technicians at the Walk-up Experience location. Access the Walk-up Experience Dashboard to oversee and monitor operations and performance. | * sn_walkup.walkup_technician * sn_apptmnt_booking.appointment_booking_manager {#installed-with-walkup-experience__ul_xyr_kcg_zdb} |
| Walk-up administrator \[sn_walkup.walkup_admin\] | Administers and configures Walk-up Experience modules. | * sn_walkup.walkup_manager * inventory_admin * schedule_admin * sp_admin * sn_apptmnt_booking.appointment_booking_admin * awa_admin {#installed-with-walkup-experience__ul_wy1_jdg_zdb} |
[Table 1. Roles installed]

{#installed-with-walkup-experience__table_ngk_1jg_zdb} {#installed-with-walkup-experience__table_k2k_bjg_zdb__entry__2}

| Table | Description |
|-|-|
| Walk-up Reason for Visit \[wu_reason\] | Record used to define various common reasons why a user needs walk-up support. |
| Walk-up context \[wu_context\] | Record used to configure an online check-in channel for requesters to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up requester and the description of the associated interaction. |
| Walk-up Location Queue \[wu_location_queue\] | Record used to configure a walk-up location. Extends the Queue \[awa_queue\] table. |
| Walk-up Reason \[wu_m2m_location_queue_reason\] | Record used to set the order a particular visit reason should be prioritized at a walk-up location. |
| Walk-up Appointment \[wu_appointment\] | Record used to configure scheduled appointments. Extends the Task \[task\] table. |
[Table 2. Tables installed]

{#installed-with-walkup-experience__table_k2k_bjg_zdb}