---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Cancel a Universal Request in Service Operations Workspace

# Cancel a Universal Request in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Cancel the Universal Request if the issue is resolved already or you no longer require the request.

## Before you begin

Role required: admin

## About this task

You can cancel a universal request only if there are no active or closed primary tickets attached to it. You can cancel a universal request in New or In Progress states only. When
the universal request is canceled, email notifications are sent to the stakeholders associated with the request.

## Procedure

1. Navigate to AllWorkspacesService Operations Workspace.
2. From the navigation list, select List.
3. From the navigation list, select Universal RequestOpen.
4. From the list of open universal requests, select the request you want to cancel.
5. Select Canceled from the State field.  
   Note:  
   If the person in Opened for tries to cancel the request, then they must enter the reason for canceling.
6. Select Update.
{#cancel-ur-sow__steps_nvx_vzh_spb}

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