---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migrate inactive records

# Migrate inactive records {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Migrate inactive records to apply the new mappings to all the remaining problem and
problem task records.

## Before you begin

Role required: admin

## Procedure

Click Migrate Inactive Records.  
If there are no inactive records to migrate, the migration job moves to the migrated stage.  
Note:  
Even if you close the migration window or navigate away from the migration job, the migration of records continues. If you click Migrate Inactive Records, the migration window displays the current progress.  
If any record fails to migrate, it is listed in one of the related lists:

* Failed Inactive Problem Updates
* Failed Inactive Problem Task Updates
{#migrate-inactive-records__ul_prp_yvn_plb}Verify the reason for their failure, resolve it, and migrate the records again.

## What to do next

View the [Migrated](https://servicenow-prod.fluidtopics.net/x94ayjSq2dx~yY_L7tMDKw "You have successfully activated the Problem Management Best Practice - Madrid - State Model plugin and updated your problem and problem task records to the new best practice states.") topic.