---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a catalog request in Service Operations Workspace

# Create a catalog request in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a catalog request in Service Operations Workspace to initiate a
catalog request flow from a different IT Service Management flow. For example, from an
incident flow, you can create a request and associate the request with the incident to help
track requests associated with an incident and vice versa.

## Before you begin

Role required: itil or sn_request_write

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Initiate a catalog request from an incident or from an interaction record.

   | Option | Steps |
   | From an incident using the Create request UI action | 1. Navigate to Lists \> Incidents \> All. 2. Open the incident for which you want to create a request. 3. Select Create request from the drop-down menu next to Create change request. 4. On the Service Catalog categories page, navigate to the catalog item, order guide, or record producer that you want to order. Note: You can order items only from catalogs that you have access rights to. {#create-catalog-request-sow__ol_gjy_3ll_zdb} |
   | From an incident using Agent Assist | 1. Navigate to Lists \> Incidents \> All. 2. Open the incident for which you want to create a request. 3. Select Agent Assist in the contextual sidebar. 4. Search for the catalog item, order guide, or record producer that you want to request. {#create-catalog-request-sow__ol_qfl_pll_zdb} |
   | From an interaction record | 1. Select AddNew Interaction. 2. Enter the interaction details and select Save. 3. Select Create request from the drop-down menu next to Create incident. 4. On the Service Catalog categories page, navigate to the catalog item or order guide that you want to order. Note: You can order items only from the catalogs that you have access rights to. {#create-catalog-request-sow__ol_odb_vll_zdb} |
   |-|-|

   {#create-catalog-request-sow__choicetable_khj_fll_zdb}
3. Select Order Now.  
   The value in the Request for field is set by default depending on where the request is created:
   * If the request is created from an incident, the value is set to the person who called in the incident.
   * If the request was started from an interaction, the value is set to the person with whom the interaction is happening.
   {#create-catalog-request-sow__ul_b1c_v5c_tsb}
4. **Optional:** On the Order Confirmation page, specify the shipping address in the Delivery Information field.
5. **Optional:** On the Order Confirmation page, provide any additional information in the Special Instructions field.
6. Select Checkout.  
   The request is created and associated with the parent incident.
7. Select Close.
8. **Optional:** View the created request by selecting View Details.
{#create-catalog-request-sow__steps_ezn_yf2_dsb}

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