---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a new choice

# Create a new choice {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a new choice for the change request state.

## Before you begin

Role required: admin

## Procedure

1. Open the Change Request form.
2. Right-click the State field label and select Configure Choices.  
   The Configuring State Choices slushbucket opens.
3. Enter the following information and click Add.  
   {#t_CreateNewChoice__table_jy1_dbz_nv__entry__2}

   | Field | Description |
   |-|-|
   | New item text | Enter Complete. |
   | Numeric value | Enter -6. |
   | Apply to table | Set to Change Request |
   [ ]

   {#t_CreateNewChoice__table_jy1_dbz_nv}  
   The new state appears in the Selected slushbucket on the form.
4. Use the up and down arrows to move the new state between Implement and Review states.  
5. Click Save.  
   The new choice is created and the Change Request form reopens.
**Previous topic:** [Tutorial: add a new change management state](https://servicenow-prod.fluidtopics.net/q81hrpWZRIWf_buGCYc9EA "This tutorial provides an example of adding a new state to the existing state model.")  
**Next topic:** [Create a custom field](https://servicenow-prod.fluidtopics.net/ciwxhk0LvLHPgDbqs9gfuA "Create a custom choice field to indicate whether a change request must go through the Review state.")