---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Push notification categories for ITSM Mobile Agent

# Enable Push notification categories for ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable push notification categories so your users can enable or disable notifications
by category.

## Before you begin

Role required: admin

## Procedure

1. Type <kbd class="ph userinput">sys_properties.list</kbd> in the application navigator.
2. In the system properties list, find and open the property with the name com.glide.sg.notifications.management.  
   Note:  
   If the property does not exist, click New and create a true\|false property with the name mentioned in the previous step. After changing this property, users must log out and then log back in for the change to take effect.
3. In the Value field, enter <kbd class="ph userinput">true</kbd>.
4. Select Update.  
   The user can enable or disable notifications by category. The categories shown in the notification preferences screen are defined in the Notifications \[sysevent_email_action\] table. The screen to the left shows all the reference categories defined on this table. The screen to the right shows the record matching the selected category.

   After you have updated your system property, your users will be able to
   enable or disable notifications by the defined categories.