---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure change model states

# Configure change model states {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure states for change models and define transition between multiple states.

## Before you begin

The change model for which you want to define the states should already exist. For more information, see [Create a Change model](https://servicenow-prod.fluidtopics.net/JlM44Mwbj5c2SAcXBt_~Wg "Create change models to configure the states and transitions to match your organization's change processes.").

Role required: change_manager

## Procedure

1. Navigate to AllChangeAdministrationChange Models.
2. Select the change model for which you want to define states.
3. Navigate to Model States.
4. Select New.
5. On the form, fill in the fields.  
   {#configure-change-model-states__table_ijp_mcv_znb__entry__2}

   | Field | Description |
   |-|-|
   | State | State that you want to include in your model. |
   | Initial State | Option to enable this state as the initial state for your model. This field is automatically selected when you add the first state to your model. |
   [Table 1. Model State form]

   {#configure-change-model-states__table_ijp_mcv_znb}
6. Save the state and return to the Change Model form by selecting Submit.
7. **Optional:** Add a transition between the available states by selecting the display/hide hierarchical lists icon (![]()) for the model state that you want to apply the transition to.
   1. Select New.  
      The Model State Transitions page is displayed.
   2. On the form, fill in the fields.  
      {#configure-change-model-states__table_h5p_lpy_m3c__entry__2}

      | Field | Description |
      |-|-|
      | From | State that the change request is moving from. |
      | To | State that the change request is moving to. |
      | Automatic Transition | Option for enabling automatic transition to the change request when the defined conditions are met. Selecting this option also helps prevent you from manually selecting the State field on the change request form. |
      [Table 2. Model State Transition]

      {#configure-change-model-states__table_h5p_lpy_m3c}
   3. Select the form context menu icon (![]()) and select Save.
   4. Select New to add conditions for transition between states.
   5. On the form, fill in the fields.  
      {#configure-change-model-states__table_jdx_tpy_m3c__entry__2}

      | Field | Description |
      |-|-|
      | Name | Unique name for the condition. |
      | State Transition | This field is automatically set to the state that you're applying the condition to. |
      | Description | Detailed description of the condition. |
      | Requires | Condition for your transition. The available options are: * Mandatory Fields:Requires specified fields to be populated before the model state transitions. * Transition Condition: Enables you to define a more granular condition. For more information, see [Create predefined conditions](https://servicenow-prod.fluidtopics.net/xrU0y~ZbYUJ7Dc_UvnF0Qw "Create predefined transition conditions to reuse the conditions for your Change models."). {#configure-change-model-states__ul_kdx_tpy_m3c} |
      | Condition (condition builder) | Condition that must be fulfilled to enable the state transition. This field is available only when Transition Condition is selected from Requires field. |
      | Condition (script) | Script that must be fulfilled to enable the transition. The script returns a value of True when passed. |
      | Active | Option to make the condition active. |
      [Table 3. Model State Transition Condition form]

      {#configure-change-model-states__table_jdx_tpy_m3c}
   6. Select Save.
   {#configure-change-model-states__substeps_kbj_hpy_m3c}

## What to do next

Attach a process with defined conditions that enable transition between change model states. See [Attach a process for Change model states](https://servicenow-prod.fluidtopics.net/zVM1WVPIJYpEGRaFwR_DVw "You can attach a process with defined conditions to the Change model states to enable state transitions.").

Create change templates based on the change model. For more information, see [Create and propose a change template](https://servicenow-prod.fluidtopics.net/kp~dpiwKPH2o8r5cKIH4cw "Create, customize, and then propose for publication a change template aligned to a change model to make change creation faster, and promote data quality and consistency.").

*[\>]: and then