---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a list menu to display in the Learning tab

# Configure a list menu to display in the Learning tab in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add a system property to add to or modify the list menu for Coaching with Learning in
the Coaching application in Workforce Optimization for ITSM.

## Before you begin

Important:  
This feature is available with the Coaching with Learning plugin (sn_coach_lrn) from the ServiceNow Store. To enable this feature, see [Activate Workforce
Optimization for ITSM for configurabe workspace](https://servicenow-prod.fluidtopics.net/HkkAtPRKrojGtldV0cQ~Tw "The Workforce Optimization for ITSM Configurable Workspace plugin (sn_wfo_cfg_itsm) is available with the ITSM Enterprise subscription package.").

Set the map application scope to Coaching With Learning. For
information on how to set the scope, see [Set map application
scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## Procedure

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the following field values.  
   {#configure-listmenu-configurable-wfo-itsm__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Suffix | learning_list_menu_props |
   | Name | sn_coach_lrn.learning_list_menu_props |
   | Application | Coaching With Learning |
   | Type | String |
   | Value | [{ "children": [{ "conditions": "<filter condition on table>", "label": "<list name>", "id": "<unique identifier for the selection path>", "selectionPath": [ "<list parent name>", "<unique identifier for the selection path>" ], "table": "<table name>" } ], "label": "<list name>", "id": "<list parent name>", "isExpanded": true, "selectionPath": ["<list parent name>"] }] where: * \<children\> is an array of objects to create the list * \<conditions\> is the condition set on the selected table * \<label\> is the name of the list * \<id\> unique identifier for the selection path * \<selectionPath\> is the path to establish parent-child relationship in the menu * \<table\> is the name of the table for the menu item {#configure-listmenu-configurable-wfo-itsm__ul_dv2_dfq_gpb} |
   | Read roles | sn_wfo_cfg_ws.user |
   | Write roles | sn_wfo_cfg_ws.admin |
   [ ]

   {#configure-listmenu-configurable-wfo-itsm__table_yfh_h3p_f4b}
4. Click Submit.  
   The configured list displays in the Learning tab in Coaching in the Workforce Optimization for ITSM manager workspace.

## What to do next

You can copy the code below into the Value field in the system property and modify as
required.

    [{
        "children": [{
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15",
                "label": "All Tasks",
                "id": "all",
                "selectionPath": [
                    "learning_tasks",
                    "all"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^active=true",
                "label": "Active Tasks",
                "id": "active",
                "selectionPath": [
                    "learning_tasks",
                    "active"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^due_date<javascript:gs.beginningOfToday()^state!=3",
                "label": "Overdue Tasks",
                "id": "overdue",
                "selectionPath": [
                    "learning_tasks",
                    "overdue"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^state=3",
                "label": "Completed Tasks",
                "id": "complete",
                "selectionPath": [
                    "learning_tasks",
                    "complete"
                ],
                "table": "sn_lc_learning_task"
            }
        ],
        "label": "Learning Tasks",
        "id": "learning_tasks",
        "isExpanded": true,
        "selectionPath": ["learning_tasks"]
    }, {
        "children": [{
                "conditions": "",
                "label": "All Catalogs",
                "id": "all",
                "selectionPath": [
                    "learning_catalogs",
                    "all"
                ],
                "table": "sn_lc_catalog"
            },
            {
                "conditions": "sys_created_by=javascript: gs.getUserName()",
                "label": "My Catalogs",
                "id": "my",
                "selectionPath": [
                    "learning_catalogs",
                    "my"
                ],
                "table": "sn_lc_catalog"
            }
        ],
        "label": "Learning Catalogs",
        "id": "learning_catalogs",
        "isExpanded": true,
        "selectionPath": ["learning_catalogs"]
    }, {
        "children": [{
                "conditions": "active=true",
                "label": "All Courses",
                "id": "all",
                "selectionPath": [
                    "learning_courses",
                    "all"
                ],
                "table": "sn_lc_course_item"
            },
            {
                "conditions": "authorDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true",
                "label": "Internal Courses",
                "id": "internal",
                "selectionPath": [
                    "learning_courses",
                    "internal"
                ],
                "table": "sn_lc_content"
            },
            {
                "conditions": "active=true",
                "label": "External Courses",
                "id": "external",
                "selectionPath": [
                    "learning_courses",
                    "external"
                ],
                "table": "sn_lc_external_content"
            }
        ],
        "label": "Learning Courses",
        "id": "learning_courses",
        "isExpanded": true,
        "selectionPath": ["learning_courses"]
    }]