---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Update dashboard overview

# Update dashboard overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you activate the problem state model, you need to update the overview dashboard
to use the new states.

## Before you begin

Role required: admin

## About this task

In the problem overview dashboard, refer to the closed problems by setting Active = false instead of state = 4.  
Note:  
If you have added your own custom dashboards or charts, you may need to manually update them as you have migrated to the problem state model.

## Procedure

1. If you are prompted with the message To edit this record click here, then click here.
2. Click the configuration icon (![Configuration icon]()).
3. Hover your mouse on Problems Closed per Week chart to view and select the Edit Content menu.
4. Select the filter to open the condition builder and update the condition from Problem state is 4 to Active is false.
5. Click Run.
6. Click Save.
7. Click Back to return to the dashboard.
{#cleanup-update-dashboard-overview__steps_t2y_k4t_5kb}