---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Benchmarks admin console

# Benchmarks admin console {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top
performers.  
* User Roles: You can assign different roles based on specific access requirements.
* Opt in to Benchmarks: You can opt in to Benchmarks by accepting the opt-in agreement. Once you opt in, you have visibility into your service management key performance indicators and trends. It also provides a comparative insight relative to the industry averages of your peers.
{#admin-console-bm__ul_a2w_ytx_dzb}

For more information, see .