---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Assign the service desk agent role to the user in Service Operations Workspace

# Assign the service desk agent role to the user in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. On the Admin Center page, do one of the following:
   * In the Overview tab, select the Configure button in the Initial setup section.
   * In the Configurations tab, select Initial setupService desk agent role.

   {#assign-service-desk-agent-role-sow__choices_rtb_syc_bbc}  
   The Service Desk Agents page displays the following tabs:
   * Service Desk Agents: List of users who have the service desk agent role.
   * Available groups and users: List of all available users in the system.
   {#assign-service-desk-agent-role-sow__ul_ft4_hzx_wdc}
3. Select the Available groups and users tab.
4. Select a group to assign all the users in the group with the service desk agent role.  
   Select a user to assign the service desk agent role.
5. Select Assign service desk agent role.

## Result

The selected users are assigned with a service desk agent role.

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