---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View software counter details for the legacy Software Asset Management plugin

# View software counter details for the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Software
counter details provide information about a specific software counter summary for the legacy
Software Asset Management (com.snc.software_asset_management) plugin.

## Before you begin

Role required: sam

## Procedure

1. On the Software Counter Summary form, click a type in the Software Counter Details related list.
2. View the Software Counter Detail form (see table).  
   All fields on the form are read-only.  
   Figure 1. Software counter detail form  
   {#t_ViewSoftwareCounterDetail__table_lnr_2fd_zq__entry__2}

   | Field | Description |
   |-|-|
   | Type | Type of the counter detail. |
   | Software install | Name of the related software install record, if applicable. This field is blank if the type is Entitled not in use or Not allocated. |
   | Software usage | Name of the related [software usage record](https://servicenow-prod.fluidtopics.net/CWfr4ub~3NDvE25cTBRILQ "Usage counters for the legacy Software Asset Management (com.snc.software_asset_management) plugin track licenses based on how often those licenses are actually used either by a workstation or a user."), if applicable. |
   | Software counter | Name of the related [software counter](https://servicenow-prod.fluidtopics.net/wp55vS496Mq8WqnDZELEQg "How to create a software counter for the legacy Software Asset Management (com.snc.software_asset_management) plugin."). |
   | Software counter summary | Name of the related [software counter summary](https://servicenow-prod.fluidtopics.net/87xZHCBJT4LZywF8D3VegA "Software counter summaries provide information about each software counter type that is supported by the legacy Software Asset Management (com.snc.software_asset_management) plugin."). |
   | Valuation | A valuation of 1 indicates that the license right is being used. A valuation of 0 indicates that the license right is part of a [software suite](https://servicenow-prod.fluidtopics.net/bfGiMlPGFFo6_pmNtmDiLQ "Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement."), or that the license allows more than one installation per right. The 0 indicates that this installation does not count against the license. |
   | Entitlement | Name of the related [software license entitlement](https://servicenow-prod.fluidtopics.net/oGqQXrJWoB7indX4Wjh1zw "Software entitlements enable you to define the people or machines to which a specific, purchased software license is assigned."), if applicable. This field is blank if the type is Not entitled or Not allocated. |
   | Software license | Name of the related [software license](https://servicenow-prod.fluidtopics.net/qGVn9qZl5wPWUPlWoIG4Bg "You can add a new software license using the legacy Software Asset Management (com.snc.software_asset_management) plugin."), if applicable. This field is blank if the type is Not entitled. |
   | Usage Section ||
   | Foreground | Total duration of foreground usage of the software, based on the related software install record. |
   | Background | Total duration of background usage of the software, based on the related software install record. |
   | Times used | Total number of times the software was used, based on the related software usage record. |
   | Duration | Total duration of foreground and background software usage, based the related software usage record. |
   [Table 1. Software counter detail]

   {#t_ViewSoftwareCounterDetail__table_lnr_2fd_zq}