---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Service Level Management - SLA Timer Config API

# Activate Service Level Management - SLA Timer Config API {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role. {#activate-sla-timer-config-api__activate-sla-timer-config-api-info}

## Before you begin

Role required: admin

## About this task

Activating this plugin provides the ability to set a preferred SLA for a given task
through configuration which is dynamic, such as First SLA to breach, or declarative
through a hierarchical mapping of first to match SLA definitions. This plugin
includes demo data and activates related plugins if they are not already active.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-sla-timer-config-api__find-plugins-cmd}
{#activate-sla-timer-config-api__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-sla-timer-config-api__p_cb1_nfg_h1c}
   {#activate-sla-timer-config-api__find-plugin-cmd}
{#activate-sla-timer-config-api__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-sla-timer-config-api__activate-plugin}
{#activate-sla-timer-config-api__activate-plugin}{#activate-sla-timer-config-api__steps_rfx_bf1_2t}
* **[Installed with Service Level Management - SLA Timer Config API](https://servicenow-prod.fluidtopics.net/98Fi95CBlCdfM1xTLnrSSQ)**   
  The Service Level Management - SLA Timer Config API (com.sn_slm_timer) plugin installs the admin role.
* **[Script Includes installed with SLA Timer Config API](https://servicenow-prod.fluidtopics.net/4tN1SjEOmZgIaIoaaFrHfg)**   
  When SLA Timer Config API is activated, script includes are installed.

**Related tasks**   

* [Activate Service Level Management](https://servicenow-prod.fluidtopics.net/4UZSStXfpqU7H8jJ3br9tA "You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate SLA Breakdown definitions](https://servicenow-prod.fluidtopics.net/rj5xCkMfLNEbUfMj_e_IFA "You can activate the SLA Breakdowns plugin (com.snc.sla.breakdowns) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate SLA timeline](https://servicenow-prod.fluidtopics.net/j0oYgb~~g6Ll75Uk_xAcJw "You can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.")  
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then