---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Test your instance connectivity

# Test connectivity to the ServiceNow instance {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test the ServiceNow
DEX instance network connectivity.

## Before you begin

* On Windows, download the curl utility with the latest binaries to support mutual Transport Layer Security (mTLS) authentication.
  1. From <https://curl.se/windows/>, download the latest curl zip file and extract it to your local drive.
  2. Open a command prompt and set the path to the downloaded curl binary.For example, `SET PATH=C:\curl-8.12.1_1-win64-mingw\bin;%PATH%`.

  {#test-connectivity-to-instance__ol_uzz_bdn_nfc}  
  Note:  
  The curl utility downloaded from the website doesn't replace the existing utility version on your local machine. The new version is applicable to the current CMD session only.
* On macOS, use the curl utility version already installed.

{#test-connectivity-to-instance__ul_z1d_4zn_nfc}

Role required: agent_client_collector_admin

## Procedure

1. From the command line, download the install_script.sh by running one of the following curl commands:
   * Without a proxy: curl --verbose -L https://\<servicenow instance\>/api/sn_agent/agents/install_agent -o install_script.sh
   * With a proxy: curl --verbose ---proxy \<HOST_NAME\>:\<PORT\> -L https://\<servicenow instance\>/api/sn_agent/agents/install_agent -o install_script.sh

   {#test-connectivity-to-instance__choices_urj_pj2_mfc}  
   The command downloads a script written into install_script.sh.
2. From the All menu, navigate to the Agent scripts table (sn_agent_script).
3. Select the install_script record and confirm that its content matches the content of the install_script.sh file.

## Result

The match confirms that the connection is established with the ServiceNow® instance.
If there's no match, fix your network connection issues.