---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Administration

# Walk-up Experience administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Walk-up Experience users with the sn_walkup.walkup_admin role and administrators can
activate and configure the application to meet specific requirements.

You can configure appointments, decide when to send notifications to users, establish and
configure physical queue locations and operating schedules, integrate with CSAT surveys, and
associate stockrooms with queue locations. You can also customize your Walk-up Experience
portal with a unique logo and branding.
* **[Activate Walk-up Experience](https://servicenow-prod.fluidtopics.net/kPFV9SUVbO01wjblU67FQA)**   
  You can activate the Walk-up Experience plugin (com.snc.walkup) if you have the admin role. This plugin includes demo data.