---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage shifts from the Calendar view

# Manage shifts from the Calendar view {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Calendar view displays all shifts for a user group for a specified time
interval. Use the Calendar view of an On-Call schedule to update or manage
shifts.

## Before you begin

Role required:

* View and update: rota_admin, rota_manager, or admin
* View only: itil
{#customize-calendar-view-oncall__ul_vth_d3f_xlb}

## About this task

* For information on updating a shift, see [Update shift details from the On-Call calendar](https://servicenow-prod.fluidtopics.net/zLlffaVj1oX3jikmn5w45w "To save time, update shift details directly from an on-call calendar.").
* For information on managing a shift, see [Configure or update an On-Call shift](https://servicenow-prod.fluidtopics.net/syekJ_L_6rcIx_Q40M_syg "You can add extra coverage, specify extra times for when a shift is active, and schedule time off.").
{#customize-calendar-view-oncall__ul_y3c_frd_jlb}

## Procedure

1. Navigate to AllOn-Call SchedulingOn-Call Calendars.
2. Click the Calendar View icon (![Calendar View icon]()) to open the calendar view of shifts.  
   By default, the calendar displays one month of shifts.  
   Important:  
   The Time Zone view displays shift members grouped by shift within the specified geographical time zone. To open the Time Zone view on this page, click the Time Zone icon (![Time Zone icon]()). See [Manage shifts from the Timeline view](https://servicenow-prod.fluidtopics.net/k_4CNAC4td4v96NsumUoTQ "Use the Timeline view of an On-Call schedule to update or manage shifts based on the geographical location of roster members.").
3. Perform any of the following operations to organize the view for your needs:
   * Specify the time period that appears: View events for the current day, week, or month: In the title bar, click Day, Week, or Month.  
     Note:  
     You cannot view the calendar for a month in the Timeline view.
   * Navigate to the previous or the next occurrence of the time period: In the title bar, click the left or the right arrow next to Today (![Next and previous date icon]()).
   * View the event of any specific day, week, or month: In the title bar, click the Calendar icon (![Calendar icon]()) and specify the date.
   * View the list of navigation shortcuts: In the title bar, click the keyboard shortcuts icon ![keyboard icon]().
   {#customize-calendar-view-oncall__choices_yz2_1gd_jlb}
4. Configure the view: Click the Filter icon (![Filter icon]()).
   * To show working hours for a time zone, enable Time zone.
   * To view roster assignments within a time zone, click the Primary, Secondary, or Tertiary check box as needed.
   * To view roster assignments for all rosters in all time zones, select the Show all rosters check box.
   * To show gaps: In the Review options section, enable Show gaps. An info icon indicates a shift with gaps. Click the icon to view the gaps. Gaps occur when no one is on-call when support coverage is required. Possible reasons:
     * Time off without coverage.
     * User has been moved out of the group.
     * User is marked as inactive.

     {#customize-calendar-view-oncall__ul_b35_1g4_cgb}

     For information on resolving gaps and
     conflicts, see [Resolve gaps, conflicts, and time-off requests in a shift](https://servicenow-prod.fluidtopics.net/yKVzg3ThanJ~KA4C8nLbgQ "Review and resolve gaps and conflicts. Find a replacement on-call member for time-off requests to ensure proper support coverage.").
   * \>To show conflicts: In the Review optionsShow conflicts.

     For example, a conflict occurs when a user is assigned as both primary and secondary point of contact for a shift. An info icon indicates a shift with conflicts. Click the icon to view the
     conflicts.

     For information on resolving gaps and conflicts, see [Resolve gaps, conflicts, and time-off requests in a shift](https://servicenow-prod.fluidtopics.net/yKVzg3ThanJ~KA4C8nLbgQ "Review and resolve gaps and conflicts. Find a replacement on-call member for time-off requests to ensure proper support coverage.").
   {#customize-calendar-view-oncall__choices_urf_xjd_jlb}
5. To save the view settings, click the Bookmark this filter icon (![Bookmark this filter icon]()).

*[\>]: and then