---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Resolve issues

# Resolve Coaching issues {#ariaid-title1}

Release version: Australia  
Updated April 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve common issues when setting up or running Coaching.
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| Issue | Resolution |
|-|-|
| Error after creating a coaching opportunity: You must create a business rule for a non-task type source table to trigger a coaching assessment. For more information, refer to http://servicenow.com/docs/?context=CSHelp:Coaching-Non-Task-Table. | Create a business rule to initiate the coaching process for a non-task type table. Copy the Coaching Opportunity creator for Task business rule and modify it for tables that do not extend Task. |
| A coaching assessment is not automatically closed after the due date has passed. | Deactivate the Close assessments after expiration scheduled job in System DefinitionScheduled Jobs. |
| Coaching assessment is not created. | These resolutions are applicable to a coaching assessment not being created: * Add the trainee as a member of the trainee group. * Clear the Prevent duplicate assessment check box if the trainee already has a coaching assessment for the same coaching opportunity. * Include the trainee in the Users who should be coached on every opportunity list when the Random sample (%) is less than 100. {#cf-coaching-troubleshooting__ul_czr_sz4_sfb} |
| You want to override ACLs and trainings for the Assigned Training related list on the Coaching Opportunity and Coaching Assessment forms. | Implement Coaching [extension points](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US): * CoachingExtensionPoint * CoachingACLExtensionPoint {#cf-coaching-troubleshooting__ul_ddx_f2p_sfb} |
[ ]

{#cf-coaching-troubleshooting__table_xgp_zw4_sfb}
**Related topics**   

* [Using extension points to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using scripted extension points in server-side scripts](https://www.servicenow.com/docs/access?context=scripted-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using UI extension points in server-side UI macros](https://www.servicenow.com/docs/access?context=ui-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using client extension points in client-side UI scripting](https://www.servicenow.com/docs/access?context=client-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)

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