---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure device actions

# Configure device actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.

## Before you begin

Make sure that the Agent Client Collector (ACC) agent is deployed on the target end user devices.

Role required: sn_dex.admin

## Procedure

1. Navigate to AllDigital Experience Self-ServiceDevice Actions.
2. Select New to add a device action or open an existing device action record to modify its details.
3. On the DEX Self-service device action form, select the issue configuration to be linked with the action.
   1. In the DEX Self-service issue config field, select the Unlock DEX Self-service issue config icon ![]().
   2. In the Select target record field, select the Lookup using list icon ![]().
   3. From the DEX Self-service issue configs list, select an issue configuration.
   4. Select the Lock DEX Self-service issue config icon ![]().
   {#configuring-dex-self-service-device-actions__substeps_exf_r5z_fjc}
4. On the form, fill in the remaining fields.  
   Note:  
   For a description of the field values, see [DEX Self-service device action form](https://servicenow-prod.fluidtopics.net/j6T60GrDoG_rp8LOarhnLA "The DEX Self-service device actions form presents elaborate data on the form's fields and their corresponding descriptions.").
5. Select Submit to add new device actions, and Update to modify existing device actions.
{#configuring-dex-self-service-device-actions__steps_ozs_3kv_y2c}
**Related reference**   

* [Custom device action example](https://servicenow-prod.fluidtopics.net/9wxxwLEjlyfdhGUWhC8J2Q "Creating a device action that enables employees to reconnect to their VPN on Windows devices and restore access to internal resources from Employee Center without contacting the service desk.")

*[\>]: and then