---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# DEX Desktop Assistant reference

# DEX
Desktop Assistant reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about forms and dashboard that you use to configure and administer Desktop Assistant.
* **[Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/mLdbPNKbixQVfQDVa6LyzA)**   
  The usage metrics dashboard helps you track device connection status, user login status, application version, and the number of incidents created in the Desktop Assistant application. These metrics help you monitor activity between the application and your ServiceNow instance.
* **[Components installed with Desktop Assistant](https://servicenow-prod.fluidtopics.net/JwoFLwKpU08tvrncaOGAFA)**   
  Several types of components are installed with activation of the Desktop Assistant \[sn_dex_desktop\] plugin, including user roles and tables.
* **[Application Registries form](https://servicenow-prod.fluidtopics.net/oz5dMm1xbgnZjWbOtr127w)**   
  The Application Registries form presents elaborate data on the form's fields and their corresponding descriptions.
* **[API parameters to configure Desktop Assistant notifications](https://servicenow-prod.fluidtopics.net/l6xpaFY6UgoTRB9_oprINQ)**   
  sendDANotification() method parameters in the DesktopAppNotificationUtils script include for configuring Desktop Assistant notifications.
* **[Examples of Desktop Assistant notifications using DesktopAppNotificationUtils](https://servicenow-prod.fluidtopics.net/mXMgngKZVKSp3YLrJS3pdw)**   
  Examples showing the sendDANotification() method of DesktopAppNotificationUtils used to send a Major Incident Management (MIM) alert and a Proactive Engagement (PE) notification.
* **[Variables to customize a theme for Desktop Assistant](https://servicenow-prod.fluidtopics.net/CeDUbZ2t0CENHfIXlhJnig)**   
  You can modify specific CSS variables to customize themes for Desktop Assistant.
* **[Resolve Desktop Assistant screen loading issue](https://servicenow-prod.fluidtopics.net/7L2wGgCgvckXCweAHaWylw)**