---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Advanced configurations

# Advanced configurations for Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can perform advanced configurations such as customizing Workforce Optimization for ITSM pages, and defining filters for different modules. You can also specify the access to assignment group data to display only the assignment group data relevant to the logged-in
user.
* **[Workforce Optimization for ITSM reference](https://servicenow-prod.fluidtopics.net/wYejUpMovnU6jAsuoCSiTQ)**   
  Refer to install components such as roles, tables, and system properties to configure and administer Workforce Optimization for ITSM.
* **[Domain separation and Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/eOkuityqpuBwRGg5OROncQ)**   
  Domain separation is supported in Workforce Optimization for ITSM. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
* **[Global Search in Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/EdO48MAIyF2F9Nw8opx39A)**   
  Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.
* **[Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/RSxacYFb9Ptv63pbU1d46Q)**   
  Using the ITSM Mobile Agent app, shift planning agents can access their schedule. They can request time off to get their manager's approval or swap shifts with their peers and receive notifications for those requests and approvals.
* **[Workforce Optimization for ITSM landing pages](https://servicenow-prod.fluidtopics.net/m54qZPCoF7AYYlWMq8fKDA)**   
  Track and monitor the performance of your organization using the Workforce Optimization for ITSM landing pages. If you are a coach or a channel manager, you can access metrics specific to your application using the Channels or the Quality landing pages respectively.
* **[Customize a Workforce Optimization for ITSM page using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/sKBjDao25eoYA3sNINDORg)**   
  Clone an existing Workforce Optimization for ITSM page and customize it based on your needs using the Next Experience UI Builder.
* **[Configure filters for ITSM Manager Workspace](https://servicenow-prod.fluidtopics.net/JqcdNbR0Ha3l~REGlP7LRw)**   
  Define filter configurations for Schedule, Coaching, and Channels applications. You can use these filters to refine your search and view targeted results.
* **[Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace](https://servicenow-prod.fluidtopics.net/Jw_xZFs97QkvMGh2L8HxnQ)**   
  Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.