---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a learning task

# Create a learning task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create learning tasks for agents to keep track of their learning
activities.

## Before you begin

Role required: sn_wfo_cfg_itsm.manager

## About this task

Set learning task completion due dates to include or exclude weekends using the
exclude_weekends_on_learning_task_due_date system property.
For more information, see [Workforce Optimization for
ITSM Reference](https://servicenow-prod.fluidtopics.net/MfSzkSj7ZjZIFoLVotv4ng "Workforce Optimization for ITSM installs the roles and tables when you enable the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm).").

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMManager Workspace.
2. Click the coaching icon (![Coaching icon]()).
3. Click the Learning tab.
4. Click Learning Tasks and select All Tasks.
5. Create a learning task.  
   1. Click New.
   2. Fill in the following fields.{#create-learning-task-configurable-wfo-itsm__table_pr4_zgk_bpb__entry__2}

      | Name | Description |
      |-|-|
      | Assigned to | Name of the agent to whom you want to assign the learning task. |
      | Learning library | The learning library that contains the course item for the learning task. |
      | Course item | The course that needs to be completed by the agent. |
      | Due date | Date when the agent must complete the course. Default is 5 days after the creation of the learning task. This value is calculated from the Days to Complete field for the course item. For learning tasks that are assigned or in progress, the due date field is highlighted as follows: * Green---if the task is due after the current day. * Yellow---if the task is due on the current day. * Red---if the task was due before the current day. {#create-learning-task-configurable-wfo-itsm__ul_w2x_zrf_hpb} |
      [ ]

      {#create-learning-task-configurable-wfo-itsm__table_pr4_zgk_bpb}
   {#create-learning-task-configurable-wfo-itsm__ol_ewq_vgk_bpb}
6. Click Save.

*[\>]: and then