---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Predictive Intelligence for MIM

# Request Predictive Intelligence for Major Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin (com.snc.incident.mim.ml_solution) through the Now Support Service Catalog. {#request-pred-intelli-mim__req-predictive-intelli-mim-info}

## Before you begin

Predictive Intelligence for Major Incident Management requires a separate
subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a plugin doesn't appear in the instance, submit a
request via the Now Support Service Catalog.

Role required: admin

## About this task

The following plugins are installed with Predictive Intelligence for Major Incident Management:

* Incident Management - Major Incident Management (com.snc.incident.mim)
* Predictive Intelligence for Incident Management (com.snc.incident.ml_solution)
{#request-pred-intelli-mim__ul_bby_5sq_hnb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Select Request plugin to open the Activate Plugin form on Now Support.
3. On the form, fill in the fields.  
   {#request-pred-intelli-mim__table_dby_5sq_hnb__entry__2}{#request-pred-intelli-mim__p_ub1_nfg_h1c}{#request-pred-intelli-mim__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Plugin Name | Enter: <kbd class="ph userinput"></kbd> |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin request form]

   {#request-pred-intelli-mim__table_dby_5sq_hnb}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
{#request-pred-intelli-mim__steps_cby_5sq_hnb}

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