---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Post knowledge

# Post knowledge {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.

## Before you begin

Role required: itil, knowledge

## About this task

If you have Problem Management Best Practice --- Madrid --- Knowledge Integration plugin
(com.snc.best_practice.problem.madrid.knowledge) activated, see [Create a known error article](https://servicenow-prod.fluidtopics.net/Tms6~jvMvDY9zlsE5EAeSQ "Create known error articles as reference material. The known error articles document the root cause and the workaround of the problem to help with deflecting incidents."). The topic applies to legacy
Problem (London or a prior release) only.

## Procedure

1. Open a problem from which to post a knowledge article.
2. Click the Post Knowledge related link.  
   The resulting knowledge article contains the following information.  
   * The problem number and Short description become the knowledge article Short description.
   * The problem Description and Workaround become the knowledge article Text.
   * The problem Configuration item becomes the knowledge article Configuration Item.
   * The article Topic is set to Known Error.
   {#t_PostKnowledge__ul_ujm_zxx_5q}  
   By default, the system creates a knowledge article in Draft workflow state. If the knowledge submission workflow is enabled, the problem Short description and Work notes are placed into a knowledge submission instead of an article. For more information, see [Knowledge
   workflows](https://www.servicenow.com/docs/access?context=r_KnowledgeWorkflows&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).