---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Mark the universal request as unrestricted in Service Operations Workspace

# Mark the universal request as unrestricted in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can mark a restricted universal request as unrestricted if you identify that the request doesn't have any sensitive information.

## Before you begin

Role required: sn_uni_req.sensitiveinfo_agent or service specific assignment group members

## Procedure

1. Navigate to AllWorkspacesService Operations Workspace.
2. From the navigation list, select List.
3. From the navigation list, select Universal RequestOpen.
4. Navigate to the universal request that you want to mark as unrestricted.
5. On the form, select the Unrestrict button.
{#unrestrict-ur-sow__steps_kfr_qp4_11c}

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