---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Estimated Cost Savings for Success Dashboard indicators

# Estimated Cost Savings for Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Estimated Cost Savings provides the data to measure the success of the product by calculating the total amount saved by the agents for Virtual Agent, Knowledge, and Service Catalog.  
View the total estimated cost saved and its breakdowns to measure benefits from the product capabilities:

* Overall estimated cost saved by specific ServiceNow® product capabilities ITSM Success Dashboard
* Contribution by individual channels like Virtual Agent conversations, Knowledge articles, and Service Catalog submissions
* Formulas and definitions of the data presented on the dashboard
* Data trending monthly, quarterly, and yearly
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## Key features {#estimated-cost-savings-sd__section_qcj_m4k_jvb}

This dashboard provides the following features:

* Centralized view with prescribed KPIs, computing cost savings for the overall cost saved that includes Self-solved, Call deflection, Structured tickets completed, and Successful predictions
* Monthly, quarterly and yearly aggregation of the KPIs
* Contextual help explaining a selected KPI and its formula
* Ability to configure persona groups, the hourly salary for each persona group, and the time saving for each persona group per indicator
* Ability to view the cost saved for individual components on the dashboard
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## Viewing the dashboard {#estimated-cost-savings-sd__section_djy_rty_gxb}

To view the dashboard, you must have the sn_sd.success_dashboard_admin, sn_sd.success_dashboard_read, or sn_sd.success_dashboard_details_read role. Navigate to AllSuccess DashboardSuccess Dashboard.

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