---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Extension point for Problem Management

# Extension point for Problem Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code.
global.MRABulkAddRecordsFilter is a generic extension point that you can
use to attach associated records. You can add its implementation to use a multi-record
associator for attaching the records.

Navigate to AllScripted Extension Points to add global.MRABulkAddRecordsFilter to the \[sys_extension_point\] table.  
Note:  
If you've already created implementations using the old extension point global.BulkAddIncidentsFilter in previous releases, you can still use that extension point for your existing customized implementations. But in the future, the global.BulkAddIncidentsFilter extension point will be deprecated. You're encouraged to migrate your implementation to the global.MRABulkAddRecordsFilter the extension point. If you're creating implementations, use the extension point global.MRABulkAddRecordsFilter for adding one or multiple incident records to a problem.

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