---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Conduct a CAB meeting in the CAB workbench

# Conduct a CAB meeting in the CAB workbench {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Start and conduct a Change Advisory Board meeting in the CAB Workbench in Service Operations Workspace to review the agenda and approve or schedule changes.

## Before you begin

Role required: sn_change_cab.cab_manager

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon (![List icon.]()).
3. In the Change Advisory Board tab, select My upcoming CAB meetings.
4. Open a CAB meeting.
5. Select Open in CAB Workbench.  
   The CAB meeting opens in the CAB Workbench.

6. Select Start meeting to start the meeting.  
   Each attendee who connects to the meeting has independent access to the widgets on the meeting page on the CAB workbench while the meeting is in progress.
7. Review the agenda items, and approve or reject them.
   1. Select the agenda item to see its details.  
      Note:  
      The timer displays the time remaining for discussing the current meeting agenda item. The color code in the timer changes based on the overall percentage of time elapsed from the total duration of the meeting.
      * Green: 0% - 50%
      * Yellow: 50% - 70%
      * Orange: 75% - 100%:
      * Red: \< 100%:
      {#cm-manage-cab-meeting-workbench-sow__ul_d3t_1yr_xz}
   2. Select the change request number either from the agenda item card or form header of its details to open the change request record.
   3. Review the details of the change for any scheduling conflicts such as another change or a blackout or holiday schedule.
   4. After reviewing and discussing, any assigned approver for the related change request can approve or reject.  
      1. Select Make approval decision.  
         Note:  
         The button is available only to change approvers.
      2. In the Approval decision dialog box, select Approve to approve or Reject to reject the agenda item.
      3. Add comments about the decision in Approval notes.
      4. Select Submit.
      {#cm-manage-cab-meeting-workbench-sow__ol_nfq_pm3_cfc}  
      CAB manager or approvers' decisions on agenda items---whether approved, rejected, or skipped without any decision---are automatically noted in the meeting notes. These decisions are also saved in the Meeting notes field of the related CAB meeting record. The timer for the agenda item stops and the agenda item is moved to the All tab.
   5. Select Pause to pause the timer of the current agenda item.
   6. Select Resume to resume the timer of the current agenda item.
   7. Select Next item if you want to skip an agenda item.  
      Note:  
      The current agenda item is moved as the last card in the Up next tab. The next agenda item in the list displays.
   8. In the Up next tab, select the second or any subsequent agenda item to move it to the top of the list by selecting Make next agenda item.
   9. In the Deferred tab, view the deferred agenda items and select an agenda item and select Restore to restore them for discussion.  
      The agenda item moves to the Up next tab.
   10. In the All tab, view agenda items by using the filters: All agenda Items, My agenda items, and Completed.
8. In the contextual menu, view the meeting details, attendees list, and take meeting notes.
   * Select the meeting information icon (![Meeting information icon.]()) to view the meeting details.
   * Select the attendees icon (![Attendees icon.]()) to view the list of attendees along with their response to the meeting invitation.

     The green circle mark next to the name of attendees indicates they are currently connected to the meeting.
   * Select the notes icon (![Notes icon.]()) to enter meeting notes and save into the CAB meeting record or email it to the attendees.  
     Note:  
     Only the CAB manager or delegates can enter the notes for the overall meeting. Other attendees in the meeting can review the notes in the read-only mode.
9. After all agenda items have been reviewed, select End Meeting to end the CAB meeting.

## Result

* The CAB meeting ends and its state is updated to Complete.
* In the CAB meeting record, the following fields are updated:
  * Meeting end time: Shows when the meeting ended.
  * Meeting notes: Shows notes taken during the meeting and decision comments on agenda items.
  {#cm-manage-cab-meeting-workbench-sow__ul_ypw_zn3_cfc}
{#cm-manage-cab-meeting-workbench-sow__ul_jhh_1n3_cfc}
**Related concepts**   

* [Standard change catalog](https://servicenow-prod.fluidtopics.net/QC~F6GmQVltvJ94ynhFS1w "Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.")  
**Related tasks**   

* [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw "Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk.")
* [Work on a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/uZzLHniGed5NKfsCWOn6hw "Modify a supported configuration item to clear a change request.")
* [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work.")
* [Work on a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jA_BEBytiLfbz68AEOkF~Q "Complete the change task that in turn helps in resolving the associated change.")
* [Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/Q4ECQnyQDVaXs~uccvW7mA "Create a Change Advisory Board (CAB) definition in Service Operations Workspace to set up recurring CAB meetings for reviewing and authorizing change requests.")
* [Create a CAB meeting](https://servicenow-prod.fluidtopics.net/dzoJSxT2vgzN2RqQySVsRg "Create a Change Advisory Board (CAB) meeting in Service Operations Workspace to review and authorize change requests.")

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