---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the Normal change model

# Configure the Normal change model {#ariaid-title1}

Release version: Australia  
Updated May 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the Normal change model to define
availability, approval requirements,
templates, and change task behaviors.

## Before you begin

Role required: sn_itsm_chg_admin.change_models_config, sn_itsm_chg_admin.admin, or admin

## Procedure

1. Open the Normal change model in the Configuration Console.  
   For navigation steps, see [Configure change models for Simplified Change Management](https://servicenow-prod.fluidtopics.net/_DN83l70k9md9vD7QNGXvg "Configure the change models that control how Normal, Standard, Emergency, and Change Registration changes are processed in Simplified Change Management.").
2. Configure the availability, templates, and risk-based approvals for different states, and control the automatic change task creation for Normal change requests.  
   {#configure-normal-change-model-scm__table-nrml-settings__entry__2}

   | Section | Description |
   |-|-|
   | Availability | The Availability setting controls whether the model is available to select while creating new change requests. Set the Available for new change requests toggle. Turn on to expose the model in the change type picker while creating new change requests. When you enable the model by selecting the Availability check box, the corresponding global model is set to inactive and ITIL changes process is set to the simplified change model. |
   | New | Templates have pre-filled common fields that follow the change model's workflow and approval requirements. Review the template that use this change model. To add a template, select New template. For steps to configure a template, see [Create and propose a change template](https://servicenow-prod.fluidtopics.net/kp~dpiwKPH2o8r5cKIH4cw "Create, customize, and then propose for publication a change template aligned to a change model to make change creation faster, and promote data quality and consistency."). |
   | Assess | The Assess state requires proper documentation and readiness for authorization. Configure approvers separately for Low risk, Moderate risk, and High risk. The available approvers are: * Member of assignment group: Any member of the assignment group can approve. One approval is sufficient. * Manager of assignment group: The manager of the assignment group must approve. * Change manager: Any member of the change management group can approve. * CAB member: At least one CAB member must approve. * Other group: A specific group that you select must approve. Select an assignment group from the list on the modal window. {#configure-normal-change-model-scm__ul_vmr_yw3_hjc} Default approvers for each risk level are: * Low risk: Member of assignment group * Moderate risk: Member of assignment group * High risk: Member of assignment group {#configure-normal-change-model-scm__ul_ols_c3t_ljc} |
   | Authorize | The Authorize state is the business approval gate. It verifies the change is approved to proceed to implementation. Configure approvers separately for Low risk, Moderate risk, and High risk. Select one or more approvers. The available approvers are: * Member of assignment group: Any member of the assignment group can approve. One approval is sufficient. * Manager of assignment group: The manager of the assignment group must approve. * Change manager: Any member of the change management group can approve. * CAB member: At least one CAB member must approve. * Other group: A specific group that you select must approve. Select an assignment group from the list on the modal window. {#configure-normal-change-model-scm__ul_vmr_yw3_2} Default approvers for each risk level are: * Low risk: Member of assignment group * Moderate risk: CAB member * High risk: CAB member {#configure-normal-change-model-scm__ul_fhs_vht_ljc} |
   | Scheduled | The Scheduled state controls auto-creation of a task to verify planning and resources for the change. Select Yes to generate the change tasks automatically when the change enters this state. This task helps verify the change is properly planned and resources are in place before implementation. |
   | Implement | The Implement state controls auto-creation of a task to implement the change. Select Yes to generate the change tasks automatically when the change enters this state. This task helps the change through execution, verification, and documentation. |
   | Review | The Review state controls auto-creation of a task to review the change implementation. Select Yes to generate the change tasks automatically when the change enters this state. This task helps to verify the change was successful and record lessons learned. |
   [Table 1. Normal change model settings]

   {#configure-normal-change-model-scm__table-nrml-settings}
3. Select Save.

## Result

The Normal change model configuration is saved. New Normal change requests reflect the updated availability option, approval requirements, and change task behaviors.

## What to do next

To configure additional change models, return to [Configure change models for Simplified Change Management](https://servicenow-prod.fluidtopics.net/_DN83l70k9md9vD7QNGXvg "Configure the change models that control how Normal, Standard, Emergency, and Change Registration changes are processed in Simplified Change Management.").