---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Close resolved incident

# Close resolved incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Close a resolved incident when the user is satisfied with the provided resolution.

## Before you begin

Role required: itil_admin or admin

## Procedure

1. Navigate to Workspace ExperienceWorkspacesService Operations Workspace.
2. From the left navigation, select ListIncident.
3. In the Incident section, select Resolved.  
   List of incidents with Resolved state is displayed.
4. Open an incident record with Resolved state.  
   For more information on viewing and updating incident information and resolution, see [View and update incident information on the Overview tab](https://servicenow-prod.fluidtopics.net/6ZJ5lZc63TAqEOfGcrEQHg "View and update the incident information, such as summary, impact, cause, and resolution, from the Overview tab. This incident information helps you analyze the issue and resolve the incident quickly.").
5. Select Close.

## Result

The incident record is closed and a success message is displayed. You cannot further edit the field values in the incident form.
**Related concepts**   

* [Viewing incident record information using the Contextual side panel](https://servicenow-prod.fluidtopics.net/Is~pVulzhychaejFJSbfIg "View the incident record information, such as caller details and assets, from the Contextual side panel. Use this information to help manage an incident more efficiently.")
* [Remedial actions using Playbook](https://servicenow-prod.fluidtopics.net/xJ66u1YJJn1tqsmwiBx5tQ "Resolve the CI-related issues using the remedial actions using Playbook in the Investigate tab.")
* [Incident Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/EEy54zsTSXlJtO7t~l_vVg "Reference topics provide additional information about Incident Management in Service Operations Workspace.")  
**Related tasks**   

* [Create an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/DX7Hz9WAFvHCv6apiiNpGg "Track the investigation, possible solutions, and resolution of a problem for a customer.")
* [View and update incident information on the Overview tab](https://servicenow-prod.fluidtopics.net/6ZJ5lZc63TAqEOfGcrEQHg "View and update the incident information, such as summary, impact, cause, and resolution, from the Overview tab. This incident information helps you analyze the issue and resolve the incident quickly.")
* [Work on an incident list page in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/JEehtYaqJl5l8F9K1_u6YQ "Perform various actions on an incident from the incident list page in Service Operations Workspace (SOW).")
* [Work on an incident record in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/QurZTkwKnKIiMg5xEkZyDA "If resolving the incident involves creating a problem, change, service request, and so on, you can create them directly from the incident record.")
* [Reopen an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/M~2KqqtKwJdbd~nJBMOiNw "Reopen a resolved incident from the incident record in Service Operations Workspace (SOW).")

*[\>]: and then