---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the session properties

# Configure the session properties {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Configure the password reset properties based on the requirement.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceOverview.
2. On the Admin Center page, do one of the following:  
   * In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   * In the Configurations tab, select Service Desk Assisted Password Reset card.
   {#configure-session-properties-pr-sow__ul_d2f_cvl_zbc}
3. On the Session properties card, select Configure.
4. On the form, fill in the fields.  
   {#configure-session-properties-pr-sow__table_mwh_kln_zbc__entry__2}

   | Field | Description |
   |-|-|
   | Password Reset Global Properties ||
   | Email template for enrollment reminder emails. The instance can send email reminders to users who are not yet enrolled in the Password Reset process. | Template to use for the email messages that remind users to enroll for the password reset process. |
   | Workflow polling frequency (frequency, in milliseconds, that the application polls the password reset/change workflow for completion) | Time period in milliseconds between checks on status of the Password Reset workflow. * Type: integer * Default value: 500 {#configure-session-properties-pr-sow__ul_fjh_4ln_zbc} |
   | Workflow expiration (time, in milliseconds, before the password reset/change workflow expires) | Maximum wait time in milliseconds for the workflow to complete. The workflow is triggered during the password reset request when the user clicks Submit. * Type: integer * Default value: 90000 {#configure-session-properties-pr-sow__ul_cs1_pln_zbc} |
   | Password Reset Request Properties ||
   | Number of unsuccessful attempts allowed for resetting/changing password | Number of password reset attempts a user is allowed before they are locked out for a period determined by the value in max_attempt_window. * Type: integer * Default value: 3 (attempts) {#configure-session-properties-pr-sow__ul_dqw_rln_zbc} |
   | Number of minutes a user needs to wait to reset/change password after the last successful reset/change | Time period that users are blocked or prevented from changing their passwords after trying the maximum number of times. * Type: integer * Default value: 1440 (minutes) {#configure-session-properties-pr-sow__ul_nwl_sln_zbc} |
   | Number of minutes a user needs to wait to start a reset request after the last successful unlock account. | Time period that a user must wait after successfully resetting the password to reset the password again. * Type: integer * Default value: 1440 (minutes) {#configure-session-properties-pr-sow__ul_shf_tln_zbc} |
   | Number of minutes before a password reset request expires | Time period during which a user must perform the Password Reset process. * Type: integer * Default value: 10 (minutes) {#configure-session-properties-pr-sow__ul_lnw_tln_zbc} |
   | Maximum number of times that a user can receive "Reset Password" link via email, in a span of 24 hours. The upper limit is 5. | Maximum number of times a user can receive emails containing a link for resetting a password in a duration of 24 hours. |
   | Password Reset Security Question Properties ||
   | Number of security questions required during the password reset request | Number of security questions that are displayed on the Verify page while a user is attempting to reset the password. The user must answer all questions correctly to verify identity. |
   | Number of security questions required during enrollment | Number of questions that a user must provide answers to while enrolling for the Password Reset process. |
   | Minimum length requirement for security answers | Minimum number of alphanumeric characters that the user must enter in the answer text box for any security question. |
   | Password Reset SMS Code Properties ||
   | Maximum number of SMS codes sent for verification per day | Maximum number of SMS codes that are sent to a user within one 24-hour period. The 24-hour period begins when a user clicks Send Code. |
   | Number of minutes before the user can attempt to send another SMS code for verification | Time that must pass before another SMS code can be sent to a user. |
   | Number of digits in the SMS code sent to the user | Number of characters required for a user to reset their password. |
   | Number of minutes before the SMS code expires | Time, in minutes, until the SMS code sent to the user expires. |
   | Use Notify for SMS code notification for enrollment and verification | Support for SMS channel used for notifying users for password reset enrollment and verification. |
   [Table 1. Password reset session properties]

   {#configure-session-properties-pr-sow__table_mwh_kln_zbc}
5. Select Save.

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