---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Overdue changes

# Overdue changes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Work on the overdue changes of your team

## Before you begin

Role required: admin

## Procedure

1. On the My team dashboard, tap on Overdue changes on the applet.
2. If you want to reduce the number of records on the screen, see [Filter records](https://servicenow-prod.fluidtopics.net/yXMpJ5fDHui01WAwtX3DFg "Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.") to search for records that match specific search criteria.
3. On the Overdue changes screen with the list of incidents, swipe left on an incident to open the menu.
4. On the menu, choose one of the actions to process the incident.  
   {#overdue-change-mobile__table_kns_w4b_hmb__entry__2}

   | Action | Description |
   |:-|:-|
   | Add comments | Add work notes about the change in this field and tap Submit. |
   | Cancel change | Use this action to cancel the change. Provide a reason on the Reason field and tap Submit. |
   [ ]

   {#overdue-change-mobile__table_kns_w4b_hmb}
5. On the Overdue changes screen, tap a record on the list to open it and view more details.
6. On the Change request screen choose one of the actions in the table as appropriate.  
   {#overdue-change-mobile__table_hxb_dpb_hmb__entry__2}

   | Option | Description |
   |:-|:-|
   | DETAILS tab | Choose one to continue. * View the fields for details about the incident. The fields with an arrow have additional information. * Add any additional comments using the Add comments button. * Use this action to cancel the change. Provide a reason on theReason field and tap Submit. {#overdue-change-mobile__ul_k4c_t2v_5jb} |
   | PLANNING tab | View all the planning details like the implementation plan, risk and impact analysis and backout plan for the change on this screen |
   | Calls | View the list of all the calls related to an incident. Tap on any of the calls to Add participants or to Join call. |
   [ ]

   {#overdue-change-mobile__table_hxb_dpb_hmb}
{#overdue-change-mobile__steps_s2q_dvy_flb}