---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Digital Experience Score

# Digital Experience Score {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Digital Experience Score provides comprehensive insight into the digital experience of your employees, enabling you to identify areas of improvement to enhance overall employee experience.

The video provides an overview of the DEX Score application, highlighting its key features and how it enhances digital experience of employees in an organization.

## Get started {#dexscr-digital-experience-score__cf-app-landing-get-started}

|-|-|
| [ExploreExplore about Digital Experience Score.](https://servicenow-prod.fluidtopics.net/htoWYs2VVni4ojkAoDW8kA "Learn more about Digital Experience Score​ (DEX Score) and review the benefits it can provide for different users in your organization.") | [ConfigureConfigure Digital Experience Score.](https://servicenow-prod.fluidtopics.net/JhNgOJ4svCrHg5DdaPW~FQ "Plan and configure your implementation of Digital Experience Score​.") |
| [TrackTrack digital experience using Digital Experience Score dashboard.](https://servicenow-prod.fluidtopics.net/Rl~qbTvpU1llFQEKU5hvcA "Get insights into the digital experience of your employees using the Digital Experience Score​ dashboard. You can drill down into the device and application health data to create informed action plans if the employee experience needs improvement.") | [ReferenceReference for Digital Experience Score.](https://servicenow-prod.fluidtopics.net/5GrzN6rJW2iY7UnfCl1Nxw "Reference topics provide additional information about the lists and forms that you use to configure and administer Digital Experience Score​.") |
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{#dexscr-digital-experience-score__table_kjp_14p_qdc}