---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Getting started with Service Operations Workspace for ITSM

# Getting started with Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Quickly understand how you can implement the essential setup to get started with Service Operations Workspace.

## Install Service Operations Workspace for ITSM applications {#getting-started-sow__section_fks_q2s_v3c}

Starting with the Australia release, Service Operations Workspace for ITSM provides two application tiers:

* SOW ITSM Applications: Incident Management, Request Management
* SOW ITSM Advanced Applications: Change Management, Problem Management, Major Incident Management, On-Call Scheduling, Walk-up Experience
{#getting-started-sow__ul_gks_q2s_v3c}  
Upgrading an existing instance to Australia:

* Family release upgrade: Your SOW applications upgrade automatically to the default version for the Australia release. No additional steps are required.
* Store upgrade to a specific version: Install both SOW ITSM Applications and SOW ITSM Advanced Applications separately from the ServiceNow® Store.
{#getting-started-sow__ul_hks_q2s_v3c}

If you're setting up a new instance starting Australia, the SOW ITSM Applications are installed by default. To access SOW ITSM Advanced Applications, install them separately from the ServiceNow® Store.  
Note:  
Check your entitlements to determine whether you have access to SOW ITSM Advanced Applications.

## Service Operations Workspace Admin Center {#getting-started-sow__section_bbs_cq4_2cc}

It provides effortless and quick access to manage most configurations in Service Operations Workspace for IT Service Management (ITSM). It also provides centralized control of the instance to admins.

**Related concepts**   

* [Access controls in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/KQDadmco4j8xPMAGzGqHhw "You can determine which users can access Service Operations Workspace for ITSM after logging in to the ServiceNow instance or access the Service Operations Workspace for ITSM landing page.")
* [Landing page redirection in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/RTdl~da~NGHUoSXP3WP2Ew "Redirection enables you to automatically route users to the SOW landing page upon login.")  
**Related reference**   

* [Roles in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/DRpcasvBTrLCDn3s_9eBvw "You can configure the user access for Service Operations Workspace (SOW) pages using various roles.")
* [Users in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/~vEPHFJMsk5DrgYT1U6gig "Users can access various Service Operations Workspace for ITSM pages based on assigned roles and associated service desk groups and audiences.")