---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the password policies

# Configure the password policies {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a password policy to ensure that all passwords are strong and secure.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceOverview.
2. On the Admin Center page, do one of the following:  
   * In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   * In the Configurations tab, select Service Desk Assisted Password Reset card.
   {#configure-password-policies-pr-sow__ul_d2f_cvl_zbc}
3. On the Password policies card, select Configure.  
   The default password policy is displayed.
4. Select New to create a new password policy.
5. On the form, fill in the fields.  
   {#configure-password-policies-pr-sow__table_pch_kjn_zbc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the password policy. |
   | Password Strength Preset | Default password strength. |
   | Minimum Password Length | Minimum number of characters for a password. |
   | Maximum Password Length | Maximum number of characters for a password. |
   | Excluded Special Characters | List of special characters not to be included in a password. |
   | Disallow User Data | Option to exclude the user related data from the password. |
   | Sequence Length Threshold | Maximum number of sequential characters allowed in the password. |
   | Repetition Length Threshold | Maximum number of times a character can be repeated in the password. |
   [Table 1. Password policy]

   {#configure-password-policies-pr-sow__table_pch_kjn_zbc}
6. Select Submit.
{#configure-password-policies-pr-sow__steps_t3d_pkn_zbc}

*[\>]: and then