--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Change Management in Service Operations Workspace # Change Management in Service Operations Workspace {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace. Figure 1. Change record in Service Operations Workspace ## Details tab {#change-sow__section_ans_3xv_5sb} This section displays the detailed information of a change request. For information about fields in this section, see [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw "Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk."). For information about how you can configure fields in this tab, see [Configure a task record form in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/BM3w9bR5khLWAVK2PF5BYQ "Configure a task record form in Service Operations Workspace by modifying the form layout or related lists from the classic ServiceNow AI Platform user interface."). From the Compose section, you can add work notes for the change request. ## Change tasks tab {#change-sow__section_b3d_nzv_5sb} This section displays change tasks associated with the change request. For information about creating a change task, see [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work."). ## Related records tab {#change-sow__section_uht_4zv_5sb} This section provides a list view of the records associated with the change request, for example, affected CIs and outages. You can add a record, create a record, or remove it from the change request. ## Contextual side panel {#change-sow__section_lmm_z1w_5sb} From this section, you can access the following information: * Record information for the change request. * Agent Assist and search for relevant records and perform the required actions. {#change-sow__ul_cbt_kzf_vsb} For information about Change Management, see [Change Management](https://servicenow-prod.fluidtopics.net/uBHHMv4DsgI5VM1mPhonMg "The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services."). * **[Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw)** Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk. * **[Work on a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/uZzLHniGed5NKfsCWOn6hw)** Modify a supported configuration item to clear a change request. * **[Standard change catalog](https://servicenow-prod.fluidtopics.net/QC~F6GmQVltvJ94ynhFS1w)** Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes. * **[Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw)** When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work. * **[Work on a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jA_BEBytiLfbz68AEOkF~Q)** Complete the change task that in turn helps in resolving the associated change. * **[Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/Q4ECQnyQDVaXs~uccvW7mA)** Create a Change Advisory Board (CAB) definition in Service Operations Workspace to set up recurring CAB meetings for reviewing and authorizing change requests. * **[Create a CAB meeting](https://servicenow-prod.fluidtopics.net/dzoJSxT2vgzN2RqQySVsRg)** Create a Change Advisory Board (CAB) meeting in Service Operations Workspace to review and authorize change requests. * **[Conduct a CAB meeting in the CAB workbench](https://servicenow-prod.fluidtopics.net/7_t8ZQh~fYETOrMquAp1lg)** Start and conduct a Change Advisory Board meeting in the CAB Workbench in Service Operations Workspace to review the agenda and approve or schedule changes. **Related concepts** * [Live Agent chat in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/wbbQneFtW3PNhZijUMFBxg "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.") * [Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/IJjnY28l7xvLvNaKfyaWLQ "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to an incoming chat, phone, walk-up, or messaging interactions faster.") * [Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/FpACAGPuU1Y9Fos6dnQ9bg "You can create and manage your incidents in Service Operations Workspace.") * [Request Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/V3MWTflvoQBI5HmCic3jsg "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents efficiently manage multiple incidents, catalog requests, and catalog tasks.") **Related tasks** * [Play a guided tour in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/U9Od4ggCfU_t4WuEN_EdDg "Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.") * [Add a user-specific quick link on the ITSM landing page](https://servicenow-prod.fluidtopics.net/IrsfwaMLB_kL4F~VQVCLsw "Refer to a URL quickly from the Service Operations Workspace landing page.") * [Create a list in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8fH3joA2AQqMevmR48HLnA "Create a list or use an existing list to create a list.")